Contact & Imprint

Information about the operator of this Shop, in line with Romanian and EU consumer-information duties.

Operator

This Shop is operated from Romania. Full legal-entity, registered-address and VAT details are provided on request by writing to support@aeris-cool.com, and on every order invoice.

How to reach us

• Customer support: support@aeris-cool.com
• Returns: support@aeris-cool.com — please read the Refund policy first.
• Privacy requests (GDPR): privacy@aeris-cool.com

We aim to reply to customer emails within 2 business days.

Online dispute resolution

EU consumers can access the European Commission's Online Dispute Resolution platform at ec.europa.eu/consumers/odr. We are not obliged to, and do not currently, participate in alternative dispute resolution before a consumer arbitration body.